“Just a short note to tell you how delighted we are with the excellent work that your company did on the wrought-iron gates at the front entrance to our house. The gates look fantastic, the camera is perfect, and it’s was a huge relief to have an electronic lock that actually works again! Everyone who has seen the gates has been impressed with the make-over. We are grateful for the professional and high-quality service provided by Aus-Secure, and have recommended you to a number of our friends.”
Professor Lyle Palmer PhD
FRSS Foundation Chair in Genetic Epidemiology
Professor, School of Population Health Professor, School of Medicine & Pharmacology
Director, Busselton Population Medical Research Foundation Laboratory
Western Australian Institute for Medical Research
University of Western Australia
“It’s been nearly 3 months since we had the security roller shutter fitted as our garage door and we are just as pleased as the day it was fitted. I don’t think a day passes without a comment on its effectiveness and simplicity. It certainly suits our purpose. If you have any other clients or prospective clients who would like to see how a roller shutter works as a garage door give us a call and you are welcome to bring them to our house.
Of course the roller shutters on the three windows are wonderful too, not only as security shutters but during this last winter we have noticed a difference in the retaining of heat in the house. This will be great for summer as well.
Could you pass on our thanks to the fitters who did a great job, they were courteous and left the job site tidy!
Chris, thank you for your input in solving our garage door problem your professionalism and patience was appreciated.
“I would just like to say how impressed I have been with every member of your team that arranged for the fitting of security screens and doors to my home at Unit 8 Bristol Heights, 31 Bristol Avenue, Bicton.
Initially I tried to get 3 quotes. The first one would not measure for the french windows because they opened out and he told me it would be too hard and walked out. I rang him up and asked him to quote for the windows and front and back door. He came back and told my friend he still was not going to quote for the french windows!! The second company said they were too busy really, couldn’t do anything till after Christmas but if I really wanted a quote they would get someone out. It was arranged for 7.30 a.m. before I went to work but he never turned up.
When I finally rang your company, Maxine answered the phone – very bright, cheerful, friendly and accommodating. I asked if you could fit the clear screen security doors to the French Windows and she checked and came back with a ‘yes’. She then arranged a suitable time etc. She was like a breath of fresh air after the other 2 companies.
I couldn’t be there when the representative called, so a friend opened up the house. Dominic rang me twice at work to clarify certain details which was great and he was very helpful. The quote arrived – I had had second thoughts on a couple of things and Dominic changed the quote and I sent it back signed. I was told it would be approximately 3 weeks till it could be done because of the doors being made up but still well before Christmas.
10 days later Sandra rang to say they were all ready to come and do the work. Again Sandra has a lovely manner on the phone and is very helpful and friendly.
Mark came out to fit the doors etc. and was brilliant. He not only fitted all the screens and doors but also relocated the front door bell and fixed one of the French windows which hadn’t closed properly for ages.
I really want you to know how easy your team made it for me and what a fabulous job they all did. I would and have already recommended your company to anyone I know who needs this sort of work done.
Thank you to everyone.
“Just a short note to say thank you to you and the team at Aus-Secure for a job well done and if at any time I have the opportunity to recommend your company to friends and relatives 1 certainty will and advise them also of the high level politeness, service delivery and just plain old efficiency that seems to be the watchword of the company.
I don’t think that in the past 40 years or so of dealing with service providers covering a spectrum of products have 1 come across a firm that was able to deliver service on a next day basis after acceptance of the quote. Talking about quotes I had contacted with several other firms when chasing around after a price and was told, sometimes flatly, the price was whatever. At no time with exception of yourself was I advised that there may be an exception in that the product I had may require modification and to my surprise you even offered to send a representative to have a look and measure up and give a set price per shutter. On receipt of your written quote I was able to make an informed decision and accept your quote. Mind you your quote was by far the cheapest so one would wonder what is their mark-up?
Even the tradesman (Rodney) turned up well before the appointed time, which in itself was unexpected but appreciated.
We are contemplating approaching your firm at a later stage to further extend our security requirements simply based on this experience Please accept my thanks for the friendly and efficient manner in which you go about your business. I would be pleased if you would bring this email to the attention of your supervisor(s).
“I would like to express my thanks for your prompt attention to my query re probs with our front & rear security doors. I know they were out of warranty by about 6 wks but you kindly accepted repairing same without any charge. Your serviceman has been already this morning & fixed the front door that did have a problem. He was so good & efficient & this sort of thing goes a long way with customers, & as I have done in the past, I would highly recommend your company to others, not only for the quality of your products but the follow-up as well. Once again many thanks & I do hope you got some extra business from several people here in our NLV Hillview Village that I have recommended to you.
“I recently had two gates supplied and installed by your company. I am writing to thank you for having such a professional team working for your company. From the outset, i.e. telephone enquiry through to the measure-up by Chris Maher and the ultimate fitting by your two installers, I have nothing but praise for the competence of your personnel. I should also comment that your office girls (Sandra and Maxine) were also easy to deal with, helpful and most pleasant
I don’t make a habit of writing letters such as this, but it is enlightening to deal with such a professional and pleasant team — a rarity in these times from past experiences.
Thanks again and congrats to your wonderful team.“
“Just a line to say thank you for the fantastic job with the doors. You were true to your word, 2 weeks and on time on the day. I would certainly recommend you to others.
“Just wanted to write an email to thank you guys for your work at our property in Bateman. I have been very impressed by you professionalism and service from the first day I made contact with you. Larry was on time, even a little early, on the day he came to quote for our gates and roller doors and his quotes were detailed and easy to read.
After accepting the quote, all work was done on time on the day we were advised it would happen, which was fantastic. Every employee that we spoke to either in person or over the phone were very helpful and polite, so thank you guys. It is wonderful to get good service and I will recommending you onto anyone who needs security work.
We recently had two large gates fitted (may 05) in replacement of a Tilter door. First of all I must congratulate you in your choice of staff Chris Maher and the Fitter who installed them. I felt confident in dealing with them in there professional manner. The gates are of a high quality, they look and work great. This is repeat business as we had roller shutters and security screens fitted in September 97 these were also of a high quality. I have no hesitation in recommending Aus-Secure to prospective clients.
“Thank you to all your assistance throughout the process and professionalism and friendliness of all staff.
“The door looks great and works perfectly. So give my thanks and appreciation to the installer – he has done a very good job.
“Just want to send appreciation of the job that was done at our place.
We are very pleased with the work and was impressed that at all times when we made contact a response was very quick and the task was done when indicated.
Thank you for making the experience from our very first email wanting a quote to completion a very pleasant one. We would not hesitate in recommending your services to anyone.
“I recently had some difficult tenants living in my house, after they moved out, I reviewed my security and decided to install two security screens for the front windows. I would like to thank Aus-Secure for their work, and the installer for the professional job he did. I would have no problems contacting you again if I had any more security concerns, thank you.”
Thank you for your prompt attention yesterday in arranging Larry to attend our property this morning.
Larry is very knowledgeable, helpful and professional and for this we highly recommend Aus-Secure O’Connor to anyone requiring your services.
Hi I just wish to thank the guy ( I should have got his name) who fixed up our sliding security door back to new which I picked up and refitted today. The door having been originally installed by Aus-Secure back when the house was built back in 1986 slides like new and looks like a brand new door. Once again many thanks.