“Just a short note to say thank you to you and the team at Aus-Secure for a job well done and if at any time I have the opportunity to recommend your company to friends and relatives 1 certainty will and advise them also of the high level politeness, service delivery and just plain old efficiency that seems to be the watchword of the company.
I don’t think that in the past 40 years or so of dealing with service providers covering a spectrum of products have 1 come across a firm that was able to deliver service on a next day basis after acceptance of the quote. Talking about quotes I had contacted with several other firms when chasing around after a price and was told, sometimes flatly, the price was whatever. At no time with exception of yourself was I advised that there may be an exception in that the product I had may require modification and to my surprise you even offered to send a representative to have a look and measure up and give a set price per shutter. On receipt of your written quote I was able to make an informed decision and accept your quote. Mind you your quote was by far the cheapest so one would wonder what is their mark-up?
Even the tradesman (Rodney) turned up well before the appointed time, which in itself was unexpected but appreciated.
We are contemplating approaching your firm at a later stage to further extend our security requirements simply based on this experience Please accept my thanks for the friendly and efficient manner in which you go about your business. I would be pleased if you would bring this email to the attention of your supervisor(s).”
May 9, 2017