“I would just like to say how impressed I have been with every member of your team that arranged for the fitting of security screens and doors to my home at Unit 8 Bristol Heights, 31 Bristol Avenue, Bicton.
Initially I tried to get 3 quotes. The first one would not measure for the french windows because they opened out and he told me it would be too hard and walked out. I rang him up and asked him to quote for the windows and front and back door. He came back and told my friend he still was not going to quote for the french windows!! The second company said they were too busy really, couldn’t do anything till after Christmas but if I really wanted a quote they would get someone out. It was arranged for 7.30 a.m. before I went to work but he never turned up.
When I finally rang your company, Maxine answered the phone – very bright, cheerful, friendly and accommodating. I asked if you could fit the clear screen security doors to the French Windows and she checked and came back with a ‘yes’. She then arranged a suitable time etc. She was like a breath of fresh air after the other 2 companies.
I couldn’t be there when the representative called, so a friend opened up the house. Dominic rang me twice at work to clarify certain details which was great and he was very helpful. The quote arrived – I had had second thoughts on a couple of things and Dominic changed the quote and I sent it back signed. I was told it would be approximately 3 weeks till it could be done because of the doors being made up but still well before Christmas.
10 days later Sandra rang to say they were all ready to come and do the work. Again Sandra has a lovely manner on the phone and is very helpful and friendly.
Mark came out to fit the doors etc. and was brilliant. He not only fitted all the screens and doors but also relocated the front door bell and fixed one of the French windows which hadn’t closed properly for ages.
I really want you to know how easy your team made it for me and what a fabulous job they all did. I would and have already recommended your company to anyone I know who needs this sort of work done.
Thank you to everyone.