FREQUENTLY ASKED QUESTIONS 

 

Do you provide free Quotes?

Yes, our friendly and professional team members provide a free no obligation quote.

 

How long is your quote valid for?

All our quotes are valid for 30 days unless otherwise stated.

 

Is Installation included in quoted prices?

Yes installation is included unless otherwise stated. Service work is charged per time.

 

How long do I have to wait for Installation once I accept the quote?

  • 5 – 10 working days – Doors and Screens, Rollershutters, Alarms, CCTV, Electrical and Service work
  • 2 – 3 weeks – Gates and Grilles and Garage Doors.

 

Do you require a deposit?

Yes we require a 50% deposit once you accept the quote.

 

What payment methods do you accept?

We accept Visa, Mastercard, Cash, Cheque and Direct Deposit.

 

Do all products come with a warranty?

All our workmanship is guaranteed as per the manufacturers’ warranty for each individual security product. See https://www.aussecure.com.au/care-of-your-purchase/ for all guarantees and looking after your product.

 

What colour do your Security Products come in?

We have our own powder coating facilities onsite so we can do over 100 plus colours to suit your house or business.

 

Do the salesmen and tradesmen hold a current Security License?

Yes they all hold a license which they carry with them that can be shown to you if required.

 

Do your products meet Australian Standards where applicable?

All the applicable Security products meet the latest Australian Standards.

 

When is the final balance required?

The balance is required once the product has been fitted our terms are COD.

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