Care of your Purchase

Congratulations on your purchase of a quality AUS-SECURE product. Should you encounter a difficulty with any product please refer to the relevant maintenance section below and any operation manual and ensure that you have checked the areas as covered. This is important to save any expensive service calls on non-warranty maintenance. If this does not fix the problem please call us on (08) 9337 5770 during office hours and quote your invoice number. Your service requirements will be noted and we will notify you as to when the next service person is in your area. Guarantee period commences from date of completion and is valid only if full payment for products / services has been received in accordance of terms of contract.

LOCKS & SAFES

Warranty – 2 years on Locks fitted to original door (12 months on Locks fitted to existing doors). 12 months on Safes.
Maintenance – The locking devices, which are incorporated in these products, are complex mechanisms, which require basic maintenance from time to time to ensure that they operate with a minimum of problems. This is especially important if the products are subject to weather. Locks should be routinely checked to ensure that screws are all tight and lubricated with a graphite or silicon spray available from AUS-SECURE or hardware stores. Liquid or aerosol lubricants such as WD40 or CRC can cause corrosion and damage the locking mechanism

ALARM SYSTEMS

Warranty – 5 years on PIR’s, 2 years on other Components, 12 months on Labour.
Maintenance – Your alarm system needs very little in the way of regular maintenance, as it is mostly self-checking. We would suggest, however, that the area surrounded all movement’s sensors and your control panel be sprayed every two or three months with a good SURFACE insect spray. This will eliminate most false alarms and saveon costly service calls.

SECURITY DOORS AND SCREENS

Warranty – 10 years on Grille, 5 years on Structural, 2 years on locks and other components, 12 months on labour, 12 months on door closer.
Operation – Both hinged and sliding doors need to be controlled whilst opening and closing. Your hand should be in control of the handle at all times during the opening cycle and in the case of sliding doors during the closing cycle. Failure to do this will result in eventual damage to the door and/or the door coming off its track with sliding doors.
Maintenance – The locking devices, which are incorporated in these products, are complex mechanisms, which require basic maintenance from time to time to ensure that they operate with a minimum of problems. This is especially important if the products are subject to the weather or frequently cleaned.
Locks – Should be routinely checked to ensure that the screws are tight and lubricated with a graphite or silicon spray available from AUSSECURE or hardware stores. (WARNING: Do not over tighten screws holding handles on security doors. This will cause stiffness in the handle).
Nyofelt – on no account should grease or oil be used on door guides or Nyofelt running strips. An occasional wipe down of the guides will be beneficial in removing any build-up of dirt or grease. Care should be taken not to damage the Nyofelt.

ROLLERSHUTTERS

Warranty – 5 years on Structural, 5 years on Motor, 12 months on other Components, 12 months on Labour.
Operation – Manual operated rollershutters need to be controlled whilst opening and closing. Your hand should be in control of the shutter at all times during the opening and closing cycle. Failure to do so will result in eventual damage to the shutter. Maintenance – The locking device incorporated in these products require basic maintenance. They should be routinely checked to ensure screws are firm and moving parts lubricated with graphite or silicon spray. On no account should grease or oil be used on door guides or running strips. An occasional wipe down of the guides will be beneficial in removing any build-up of dirt or grease. Care should be taken not to damage the running guides.

Hinges – May require graphite or silicon spray from time to time to keep them moving freely.
Automatic Closer – The closer is designed to close the door and should be adjusted to suit with no wind around. The adjustment is located at the end of the closer closest to the centre of the door. By screwing this screw in our out a little time you should be able to affect the required close. Changes in wind will affect the operation of the closer but a firm close without slamming is set originally this should suit most conditions.
Roller Wheels – roller wheels on sliding doors have sealed bearings and therefore require no further attention. Sliding doors will slide more freely with a regular application of Graphite or silicone spray from AUSSECURE or your hardware store. Bottom tracks should be kept clear of dirt and sand. Should the door leave the track simply lift it back on by lifting the door and the spring-loaded wheel at the same time back onto the track.

GATES

Warranty – 3 years on Structural, 12 months on Labour and Materials, 12 months on Doric & Electric locks.
Operation – Manually operated gates need to be controlled whilst opening and closing. Your hand should be in control of the gate at all times during the opening and closing cycle. Failure will result in eventual damage to the gate.
Maintenance – The locking device which are incorporated in these products are complex mechanisms which require basic maintenance from time to time to ensure that they operate with a minimum of problems. This is especially important if the products are subject to the weather or frequently cleaned. Locks should be routinely checked to ensure that the screws are tight and lubricated with a graphite or silicon spray available from AUS-SECURE or hardware stores.

GARAGE DOORS

Warranty – 12 months on Labour. Manufacturer’s Warranty – 7 years on Colourbond, 12 months on Surface Coating, 12 months on other Components,
Operation – Manual operated doors need to be controlled whilst opening and closing. Your hand should be in control of the door at all times during the opening and closing cycle. Failure to do so will result in eventual damage to the door.
Maintenance – The locking device incorporated in these products require basic maintenance. They should be routinely checked to ensure screws are firm and moving parts lubricated with graphite or silicon spray.

AUTOMATIC OPENERS

(Gate, Garage Door or Roller-shutter Motors)
Warranty – 12 months on labour. Please refer to your owner’s manual on use, care and warranty terms and conditions of automatic operators.

SERVICE CALLS

Warranty – 3 months on Labour on all service works carried out.
(Applicable Product Warranty applied to any NEW replacement parts as per manufacturer).
PLEASE NOTE – Any repairs to electrical equipment due to power surge or blackouts, will incur a charge for callout, labour and parts as this is not a fault directly related to workmanship, or the product supplied, and is therefore not warrantable.

CORROSION

No guarantee against Corrosion, but following the Care and Maintenance guidelines below your products will retain their looks and resist the elements for many years to come

CARE AND MAINTENANCE OF EXTERIOR POWDER COATED SURFACES.

The regular care and maintenance of your purchase is important to ensure that your investment remains in pristine condition for many years to come. It is therefore essential that your product is maintained on a regular basis depending on its proximity to coastal areas and extreme climatic conditions such as atmospheric pollutants, dust and dirt which are deposited on them over time. This can give a reddish tea-stain appearance (airborne impurities) or “fluffy